Welcome to our luxury beauty haven! Below you’ll find answers to common questions about our premium Chantecaille and Charlotte Tilbury products, shipping policies, and more. For additional assistance, our beauty advisors are always delighted to help at [email protected].

Product Questions

What makes your beauty products special?
We curate only the most exquisite luxury beauty essentials from cult-favorite brands Chantecaille and Charlotte Tilbury. Our collection features floral-infused skincare, gourmand fragrances, and high-performance makeup that deliver both exceptional quality and sensory pleasure. Each product is selected to help you create that perfect, luminous look.
Do you offer samples or testers?
While we don’t routinely include samples with orders, we occasionally offer deluxe samples with qualifying purchases during special promotions. Follow us on social media or subscribe to our newsletter to stay informed about these luxurious extras.
How do I choose the right foundation/concealer shade?
Our BB & CC Creams, Foundations, and Concealers are available in a range of shades to complement various skin tones. For personalized recommendations, email our beauty advisors with your current foundation shade in another brand, and we’ll help you find your perfect match in our luxury collection.

Ordering & Account

How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For express deliveries via DHL/FedEx, you’ll have full visibility from our Syracuse beauty vault to your door. EMS shipments also include tracking, though updates may be slightly less frequent.
Can I modify or cancel my order after placement?
We process orders quickly to ensure you receive your luxury items promptly. If you need to modify or cancel, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the packing process.
Do you offer gift wrapping or personal messages?
Absolutely! Each order includes a personalized note as part of our white-glove service. For special gift requests, simply include your message in the order notes at checkout, and we’ll ensure your luxury beauty gift arrives with that extra touch of elegance.

Shipping & Delivery

What are my shipping options?
We offer two luxurious delivery experiences:

Express Beauty Delivery ($12.95): Via DHL/FedEx in 10-15 business days after processing (perfect for beauty emergencies!)
Complimentary Beauty Courier: Free EMS shipping on orders over $50, delivering in 15-25 business days after processing
Do you ship to my country?
We proudly offer seamless global delivery to most countries. However, some Asian destinations and remote regions may have shipping limitations due to customs regulations. If we’re unable to ship to your location, our customer care team will notify you promptly.
How long does order processing take?
Each order is carefully hand-packed in our climate-controlled Syracuse facility within 1-2 business days (excluding weekends). During peak seasons like holiday launches, processing may take slightly longer as we ensure each luxury item meets our exacting standards.

Returns & Exchanges

What is your return policy?
We want you to love every luxury item as much as we do. You may return products within 15 days of delivery, provided they’re in original, unopened condition. Fragrances and skincare must have their original packaging intact. Please contact us at [email protected] to initiate a return.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For incorrect or damaged items, please return the product and place a new order for the correct item. We’ll expedite the return process to minimize any inconvenience to your beauty routine.
What if my order arrives damaged?
While we take exceptional care in packaging your luxury beauty items, please contact us immediately if anything arrives less than perfect. We’ll arrange for a replacement or refund and ensure your next delivery meets our high standards of white-glove care.

Payment & Security

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience. All transactions are processed securely to protect your information.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure your payment details remain protected. Your trust is as important to us as the quality of our cult-favorite eyeshadows and floral-infused balms.
Why was my credit card declined?
Card declines usually occur due to issues with your bank rather than our system. Common reasons include insufficient funds, incorrect CVV, or your bank’s fraud prevention measures. We recommend contacting your card issuer or trying an alternate payment method like PayPal.

Still have questions? Our beauty advisors are always here to help you navigate our collection of luxury foundations, eye concealers, and signature fragrances. Contact us at [email protected] or explore more at bestmakeupsale.com.

Because when you look extraordinary, the world should notice.