At BestMakeupSale, we want you to love your luxury beauty purchases as much as we do. Should you need to return or exchange an item, we’ve crafted a process as seamless as Charlotte Tilbury’s flawless finish.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging
  • Refund Method: Original payment within 7-10 business days
  • Exchanges: Subject to product availability

Our Return Philosophy

Just as Chantecaille carefully selects its botanicals, we carefully consider your satisfaction. While we hope every product exceeds your expectations, we understand that sometimes a shade or formula might not be your perfect match.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be in new, unused condition
  • Original packaging must be intact (including outer boxes for luxury items)
  • Proof of purchase is required
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

To ensure the highest standards of hygiene and product integrity, we cannot accept returns on:

  • Fragrance Profile items (due to their personal nature)
  • Lip Balm & Plumpers (hygiene reasons)
  • Lash Primer & Growth products (sanitation concerns)
  • Any opened or used cosmetics

These exceptions mirror the policies of our luxury brand partners to maintain quality standards.

Step-by-Step Return Process

1. Initiate Your Return

Email our Beauty Advisors at [email protected] with the following information (or use our template below):

Subject: Return Request for Order #[Your Order Number] Dear BestMakeupSale Beauty Advisors, I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] SKU/Shade: [If applicable] Reason for Return: [Please specify] I confirm the item(s) are unused and in their original packaging. Shipping Address: [Your Name] [Your Address] [City, State/Province, Postal Code] [Country] Please advise on next steps. Best regards, [Your Name] [Your Email Address] [Your Phone Number – optional]

2. Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Pre-paid return label (for defective items only)

3. Package Your Items

Please include:

  • Items in their original packaging
  • Original packing slip or invoice
  • RMA number clearly visible on the outside

4. Ship Your Return

Send your package to:

BestMakeupSale Returns
1759 Oak Street
Syracuse, NY 13202
USA

We recommend using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Specify your desired exchange item in your email
  3. We’ll process your exchange once we receive the original item

Exchanges are subject to product availability. If your requested item is unavailable, we’ll issue a refund or store credit.

Refund Details

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline: 7-10 business days to appear in your account
  • Deductions: Original shipping fees are non-refundable (unless return is due to our error)

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Customs fees/duties are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund

Questions?

Our Beauty Advisors are here to help with any return concerns. Contact us at [email protected] or our Syracuse address.

We appreciate your trust in our luxury beauty selections and strive to make every aspect of your experience as refined as our Chantecaille and Charlotte Tilbury offerings.