At BestMakeupSale, we strive to make your luxury beauty shopping experience as flawless as a Charlotte Tilbury complexion. Below you’ll find all the details about our shipping and return policies, crafted with the same care Chantecaille puts into selecting its botanicals.

Shipping Information

We ship globally (excluding certain Asian and remote regions) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

Free Shipping

  • Carrier: EMS
  • Minimum Order: $50 USD
  • Delivery Time: 15-25 business days after shipment

Order Processing: All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

For international orders, please note that customs fees and import duties are the responsibility of the customer and are non-refundable if you return your order.

Returns & Exchanges

We want you to love your luxury beauty purchases. If something isn’t quite right, here’s how to return or exchange it:

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging (including outer boxes for luxury items)
  • Refund Method: Original payment within 7-10 business days
  • Exchanges: Subject to product availability

Non-Returnable Items

To maintain the highest hygiene standards (in line with our luxury brand partners), we cannot accept returns on:

  • Fragrance Profile items (due to their personal nature)
  • Lip Balm & Plumpers (hygiene reasons)
  • Lash Primer & Growth products (sanitation concerns)
  • Any opened or used cosmetics

Step-by-Step Return Process

  1. Initiate Your Return: Email our Beauty Advisors at [email protected] with:
    • Subject: Return Request for Order #[Your Order Number]
    • Product details (name, SKU/shade if applicable)
    • Reason for return
    • Confirmation that items are unused in original packaging
    • Your shipping address
  2. Receive Return Authorization: Within 1-2 business days, you’ll get:
    • Return Merchandise Authorization (RMA) number
    • Return shipping instructions
    • Pre-paid return label (for defective items only)
  3. Package Your Items: Include:
    • Items in original packaging
    • Original packing slip or invoice
    • RMA number clearly visible on package exterior
  4. Ship Your Return: Send to:
    BestMakeupSale Returns
    1759 Oak Street
    Syracuse, NY 13202
    USA

    We recommend using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Specify your desired exchange item in your email
  • We’ll process once we receive the original item
  • Subject to availability – if unavailable, we’ll issue a refund or store credit

Refund Details

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline: 7-10 business days to appear in your account
  • Deductions: Original shipping fees are non-refundable (unless return is due to our error)

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund

Our Beauty Advisors are here to help with any shipping or return questions. Contact us at [email protected] or our Syracuse address. We appreciate your trust in our luxury beauty selections and strive to make every aspect of your experience as refined as our Chantecaille and Charlotte Tilbury offerings.