Term and Conditions

Last Updated: [Insert Date]

Welcome to BestMakeupSale.com, your premier destination for luxury beauty products from Chantecaille, Charlotte Tilbury, and other esteemed brands. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this website and making a purchase, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited license to access and make personal use of this website. You may not download, modify, or reproduce any content without our express written permission.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product names, and images, is the property of BestMakeupSale.com or our brand partners and protected by international copyright laws. The trademarks “Chantecaille” and “Charlotte Tilbury” are used with permission.

1.3 Prohibited Activities

You agree not to:

• Use our products or content for any commercial purpose without authorization
• Attempt to gain unauthorized access to our systems
• Use the website in any way that may impair its performance or functionality
• Misrepresent your identity or provide false information

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, colors, and specifications. However, slight variations may occur due to monitor settings. If you receive a product that substantially differs from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Age Restrictions

By purchasing from our website, you confirm you are at least 18 years old or have parental consent to purchase beauty products.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by processing your payment and shipping the product. We reserve the right to refuse any order for any reason.

3.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices at any time, though this will not affect orders already placed.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have authorization to use your chosen payment method.

3.4 Order Confirmation

You will receive an order confirmation email once your payment is processed. Please review it carefully and contact us immediately if any details are incorrect.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship globally except to certain Asian countries and remote regions. Some product restrictions may apply based on destination.

4.3 Customs and Duties

International customers are responsible for all customs fees, import duties, and taxes. These charges are non-refundable if you return your order.

4.4 Delivery Issues

If your package appears damaged upon delivery, refuse acceptance and contact us immediately at [email protected]. For lost packages, please allow 5 business days beyond the estimated delivery date before contacting us.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused products in original packaging, including outer boxes for luxury items. The following cannot be returned:

• Fragrance Profile items
• Lip Balm & Plumpers
• Lash Primer & Growth products
• Any opened or used cosmetics

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Wait for our Return Merchandise Authorization (RMA)
3. Ship items to: BestMakeupSale Returns, 1759 Oak Street, Syracuse, NY 13202 USA

Return shipping costs are your responsibility unless the return results from our error.

5.3 Refunds

Refunds are processed within 7-10 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Exchanges

Exchanges are subject to product availability. Follow the standard return process and specify your desired exchange item.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining its confidentiality and all activities under it.

6.2 Product Use

You agree to:

• Use products as intended and according to manufacturer instructions
• Discontinue use if irritation occurs and consult a physician
• Keep products out of reach of children

6.3 Prohibited Resale

Purchases are for personal use only. Commercial resale of our products without authorization is prohibited.

7. Limitation of Liability

BestMakeupSale.com shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product allergies or sensitivities (always perform a patch test)
• Delays or failures in performance due to events beyond our control
• Inaccuracies in product descriptions or colors

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of New York, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on our website with a new effective date. Your continued use after changes constitutes acceptance.

11. Contact Information

For questions about these Terms or any other matter, please contact us:

BestMakeupSale Customer Service
1759 Oak Street, Syracuse, NY 13202 USA
Email: [email protected]